Frequently Asked Questions

petite_barre_nke

TopSailor is stuck on homepage

Workarounds:

  1. Check your internet connection
  2. If you are using a proxy, check that it can communicate with the nke servers (nke-marine-electronics.com & compte.nke-marine-electronics.fr)
  3. Try to restart TopSailor by connecting to another network
  4. Relaunch TopSailor without being connected to a network
TopSailor does not connect to my nke box

Workarounds:

  1. Click on the name of the box then click on the “Connect” button
  2. Double-click on the name of the box
The datavars.dat error appears even when connected to the Internet

Workarounds:

  1. Open the registry editor and go to Computer\HKEY_CURRENT_USER\SOFTWARE\nke\Common. Change the value of the Databasepath variable to C:\ProgramData\nke\Database
Devices identification never ends

Workarounds:

  1. Go to the Settings –> Connection tab and click on the “Disconnect” button. Relaunch the detection and reconnect to your box.